Terms of sale

Who we are

The store is run by Bullion Mint and Refinery (Pty) Ltd, Johannesburg, South Africa. You can reach us at admin@bullionmintrefinery.com.

Our coins

Our coins are minted medallions made by Bullion Mint & Refinery. They are not legal tender: only the South African Reserve Bank issues legal-tender coins.

Each coin's metal, weight and purity are stated on its page and on its certificate. Photos show the design; minor variations in finish are normal for minted products.

Prices

Prices are in South African rand and include 15% VAT. The price you pay is the price shown when you place your order.

Golden Hour prices apply only to orders placed during the Golden Hour window, while stock lasts, and are limited to one of each deal per customer.

Ordering and payment

When you place an order, we reserve the coins for you. Payment is by EFT into our bank account, using your order number as the reference.

Payment must reflect within 24 hours of ordering, or by the deadline shown for Golden Hour orders. If it hasn't, the order cancels automatically and the coins go back on sale.

Once your payment reflects, we confirm by email and send you a tax invoice.

Identity checks

As a dealer in precious metals we must comply with the Financial Intelligence Centre Act (FICA). For any coin of R 100 000 or more, we verify your ID and proof of address before we release your order.

We check the ID of the person named on the order at every collection and delivery. We may decline or cancel an order if we can't verify identity, or where the law requires us to.

Collection and delivery

See our delivery and collection policy for options, costs and timeframes.

Changing your mind

See our returns and cancellations policy. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Buy-back

We'll always buy back coins we minted, at the live gold or silver price on the day. Contact us for a quote.

Buy-back prices are based on the live market price on the day you sell, so they may be higher or lower than what you paid.

Not financial advice

Information on this site is general and not financial advice. The price of gold and silver goes down as well as up.

Questions and complaints

Please contact us at admin@bullionmintrefinery.com and quote your order number. We'll respond as quickly as we can. These terms are governed by South African law.