Privacy notice

Who is responsible

Bullion Mint and Refinery (Pty) Ltd, Johannesburg, South Africa is the responsible party for the personal information collected through the store. Contact: admin@bullionmintrefinery.com.

What we collect

Your name, email, mobile number and delivery address; your orders and payment confirmations; and, where the law requires it, copies of your ID and proof of address.

If you create an account we store your login details (your password is stored only in encrypted form). If you sign up for Golden Hour emails we store your email address and your consent.

Why we use it

To process, fulfil and support your orders; to meet our legal obligations, including FICA and tax laws; to prevent fraud; and, only if you agree, to email you about Golden Hour sales.

Who we share it with

Only with service providers who help us run the store, such as our courier (your name, phone and delivery address) and our email and hosting providers, and with authorities where the law requires it. We never sell your information.

How long we keep it

FICA requires us to keep identity and transaction records for at least five years. Other information is kept only as long as we need it.

How we protect it

The store uses encrypted connections. ID documents and proofs of payment are stored privately and can be seen only by authorised BMR staff.

Your rights

You may ask to see, correct or delete your information (subject to what the law requires us to keep), and you can unsubscribe from marketing emails at any time with one click.

If you're unhappy with how we handle your information, please contact us first. You may also complain to the Information Regulator (inforegulator.org.za).

Cookies

We use a necessary cookie to keep you signed in, and store your cart on your own device. We don't use advertising trackers.