Returns and cancellations

Before you pay

Changed your mind before paying? Simply don't pay: the order cancels automatically when the payment deadline passes. You can also email us to cancel straight away.

After you pay, before you receive your coins

Email us with your order number and we'll cancel the order and refund you in full to the account you paid from.

7-day cooling-off period

Under section 44 of the Electronic Communications and Transactions Act you may cancel your order, without giving a reason and without penalty, within 7 days after you receive your coins.

Please return the coins unused, in their original sealed capsule and packaging, with the certificate. You pay only the direct cost of returning them. We'll refund you within 30 days of your cancellation.

Faulty or not as described

If a coin is defective or isn't what you ordered, contact us. Your rights under the Consumer Protection Act, including its warranty of quality, apply.

How to cancel or return

Email admin@bullionmintrefinery.com with your order number. We'll confirm and explain how to return the coins safely and insured.